The sales contract between this online store and the customer is concluded at the moment when the customer places an order in the online store and receives the first email notification regarding the status of the order. The order is placed in the processing queue, and from that moment all prices and other conditions are fixed and apply equally to both the online store and the customer.
If the customer does not receive a confirmation notification after placing an order, a technical error or incorrect data entry may have occurred. The process can be repeated, or you can contact us for assistance.
The customer is considered to be the person whose information is provided and recorded in the online store system when placing the order.
The company will ship ordered products within the agreed timeframe. In the event of an unexpected delay, the customer will be informed by phone or email.
Ordering Process
Adding Products to the Shopping Cart
When a customer finds a suitable product in the online store, it can be added to the shopping cart by clicking the “Add to Cart” button. Products are organized by categories and can also be found using the search function. For more information about a selected product, click on its image.
Customers can add any number of products to the shopping cart. After completing the selection, customers can either continue shopping later or proceed with the purchase. After reviewing the selected products and shopping cart, the customer continues to checkout. Product quantities can also be adjusted directly in the shopping cart.
Purchase
To continue with the purchase, the customer must provide accurate contact details and select the preferred delivery and payment method. A non-registered customer must complete the registration form before making the first purchase.
Completion of Purchase
Before completing the purchase, please check once again that the list of ordered products is correct. A confirmation of the submitted order will be sent to your email address.
Delivery
Ordered products will be shipped to your address within a maximum of 5 working days.
Delivery is free for orders with a value of €100.00 or more. For orders below €100.00, the delivery fee is €10.00. Applicable VAT is included in the delivery cost.
Our contractual delivery partners are Pošta Slovenije and DPD. In order to ensure the most efficient processing and delivery of your orders, we reserve the right to select another delivery provider if necessary.
For personal collection of orders at the farm address:
Fikšinci 49, 9262 Rogašovci, Slovenia
no delivery costs are charged. You will be notified once your order is ready for collection. Collection is possible after prior arrangement.
These delivery conditions and costs apply only within the territory of the Republic of Slovenia.
Any damage to goods occurring during transport must be documented by the customer in writing and with photographs together with the delivery person. In the case of visible major damage, the customer must refuse acceptance of the shipment.
